1. The customer is solely responsible for any harm or damage caused by their dog while it is under the care of Paws-n-Relax, or whilst using any other services provided by Paws-n-Relax, and agrees to indemnify Paws-n-Relax in full against any liability arising from such harm or damage to third parties.

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2. The customer agrees that, in admitting their dog, Paws-n-Relax have relied on the Client’s representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person.

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3. All dogs will be subject to a meet and greet in a free consultation to assess their behaviour by Paws-n-Relax staff prior to using our services. Paws-n-Relax reserves the right to refuse acceptance to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive.

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4. The customer agrees to notify Paws-n-Relax immediately of any unwelcome, aggressive, procreative, or dangerous behaviour of their dog that has potential to cause harm to any other dog or individual.

 

5. Paws-n-Relax offer private dog walking for dogs that do possess behavioural issues, however only if it is safe to do so. Paws-n-Relax reserves the right to refuse to walk a dog if they show signs of being aggressive to humans or be out of control in any way.

 

6. Paws-n-Relax do not tolerate any disruptive and unwanted behaviour by a dog whilst out on a group walk. If a dog starts behaving in a way that is upsetting other dogs or being difficult to walk. Paws-n-Relax reserve the right to return the dog home from their walk and inform the customer. The customer must still pay for that walk in full.

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7. Paws-n-Relax dog walking service regularly walk customer's dogs in groups; therefore, the customer accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid any injury. If serious injury of any kind occurs Paws-n-Relax will take necessary action e.g. seek medical attention.

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8. Paws-n-Relax will only let dogs off the lead if the customer has checked 'granted permission' on the customer sign up form. Giving Paws-n-Relax permission to let the customer's dog off lead, and will remain at the discretion of the Paws-n-Relax staff. Paws-n-Relax are not responsible for a dog misbehaving in any way while off the lead if the customer ensured that their dog can behave and has signed “yes” to letting their dog off the lead.

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9. The customer is responsible for the full cost of treatment of any injuries or illness that their pet(s) receives while under the care of Paws-n-Relax; If Paws-n-Relax are not found to be negligent. Together with any associated costs e.g. call-out charges. The customer authorizes the Paws-n-Relax staff member to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the customer accepts that the Paws-n-Relax staff member may at their discretion use any registered Vet. The customer agrees to pay all such costs immediately upon pick-up of their pet, or by agreement with the proprietor.​

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10. Paws-n-Relax reserves the right to refuse walks if the Client fails to provide adequate proof of micro-chipping.

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11. Bitches may attend Paws-n-Relax dog walks while in season or pregnant and will be kept on the lead at all times. The bitch will be walked alone on a private walk. The customer must be honest and inform Paws-n-Relax prior to their dogs walk if this is the case. Paws-n-Relax will then carry out the appropriate measures whilst on a walk with that dog. Paws-n-Relax reserves the right to refuse admission if these criteria are not met.

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12. Paws-n-Relax will care for your pet as you would treat them, and whilst we will make every effort to ensure your pet is well looked after in your absence, Paws-n-Relax cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care as long as Paws-n-Relax are not found to be negligent.

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13. The customer accepts that even though their dog is vaccinated against Bordetella (Kennel Cough) it is possible that their dog can still contract Kennel Cough. The customer agrees that they will not hold Paws-n-Relax responsible if their dog contracts Kennel Cough while attending group walks.

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14. All dogs being exercised must have first vaccinations and at least one booster. Dogs must be on a regular flea and worm control regime. customer agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases. The customer further agrees to notify Paws-n-Relax immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. Paws-n-Relax reserves the right to refuse the dog until satisfied that the condition is resolved.

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15. The customer consents to their pet(s) being photographed, videotaped, and/or used in any social media or advertising by Paws-n-Relax without prior approval. All such media remain the property of Paws-n-Relax.

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16. The customer agrees that Paws-n-Relax is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.

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17. Paws-n-Relax will make adequate steps to ensure your home is safe and secure in your absence, however Paws-n-Relax cannot be held responsible for any burglaries or accidents caused by your pet(s).

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18. If dogs require a towel down after walks; towels must be provided by the customer and left by the front door. Paws-n-Relax cannot be held responsible for any dirt/mess made by your dog in your home, where they are agreed in writing to be kept after any walk, if cleaning equipment hasn't been provided. Paws-n-Relax may contact you 24 hours prior to your dog’s walk via, text or email with an advisory weather warning.

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19. The customer agrees to ensure their dog has not eaten in the hour before pick up by Paws-n-Relax to ensure sufficient time to digest food before any exercise or play. Failure to do so may result in the potentially life-threatening condition Bloat (Gastric Torsion).

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20. The walker will apply personal judgment and cancel/cut short a walk if necessary, because of extreme weather conditions (ie, heat, thunder storms, high winds) for the safety of both the dogs and the walker.

 

21. Walks may be cut short; exceeding no more than 15 minutes. To allow time to rinse & refresh dogs. Also allowing time to safely load all dogs back into the dog walking van to return home. This is included within the hour walk.

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22. Paws-n-Relax can accommodate for ONE passenger to accompany their pet while using the pet taxi service. Passengers are only allowed to travel in our vehicle if the passenger's pet is onboard.

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23. The customer agrees to provide keys/arrange access to their pet(s) for the agreed appointment; failure to do so will result in a cancellation for that day’s service and will be paid in full by the client.

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24. The customer agrees that, by signing information forms stating the key whereabouts this will indemnify Paws-n-Relax in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.​​

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25. The customer agrees that Paws-n-Relax cannot agree to specific times for walks or pet care. Paws-n-Relax try their best to help every customer with their preferred time but this cannot always be guaranteed.

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26. Ad hoc customer's agree that Paws-n-Relax work on a first come first serve basis. To ensure a place in the daily schedule please notify Paws-n-Relax as soon as possible.

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27. The customer agrees that all bookings you wish to make with Paws-n-Relax must be in by the THURSDAY PM for the week commencing; otherwise you risk not getting a place.

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28. The customer  agrees to Paws-n-Relax "No money no service" scheme; which applies to cat/small animal pet sitting. The client must be able to pay for their pet care service a week before or on the start date the booked service begins. If the client cannot pay for their booked service on time they risk Paws-n-Relax terminating all other bookings until payment has been made.​

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29. Cancellations – for cancellations of walks for a period of 1 week or more one months’ notice is required. For cancellations of 1- or 2-days walks – two days’ notice (48hrs) is required. If the required notice is not given; charges will be applied in full for the cancelled period.

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30. Cancellations - for cancellations of 1-day home visits. Two days’ notice (48hrs) is required. For home visits of a week or more one-month notice is required. If the required notice is not given; charges will be applied in full for the cancelled period.

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31. Termination of services - If a customer wishes to terminate all services provided by Paws-n-Relax. Two weeks notice is required unless an alternate agreement has been made between the customer and Paws-n-Relax.

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32. Unpaid invoices - Paws-n-​Relax send out invoices for dog walking customers 7 days before the end of the month. Unless requested otherwise by the customer and agreed to by Paws-n-Relax. Invoices MUST be paid by the last day of the month. If payment is late by 10 days. Paws-n-Relax have the right to incur late payment fees on the overdue invoice. Invoices unpaid by 14 days or more risk Paws-n-Relax terminating the customers contract and refusing all future services to said customer.

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33. Paws-n-Relax hold the right to refuse any future service to any customer who has an overdue outstanding invoice, without having to give appropriate notice.

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34. Paws-n-Relax follow the full extent of the General Data Protection Regulation 2018 and promise to keep all Client's information private. Paws-n-Relax will never give out a customer's personal information or keep that information for longer than necessary.

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35. No variation of these Terms and Conditions will have effect unless confirmed by Paws-n-Relax in writing.